Shipping & Payment Information

We strive to make your shopping experience as smooth as possible. Below you will find detailed information about our payment methods and delivery process across Bulgaria (and, where available, selected EU destinations).

1. Payment Methods

We offer secure and convenient payment options for our customers. Prices and transactions are processed in EUR (Euro) or BGN (Bulgarian Lev), as displayed at checkout (your bank may apply currency conversion depending on your card/account currency).

Credit & Debit Cards

We accept payments via VISA and Mastercard.

Security: Your card details are processed securely through our payment service providers and/or banking partners in line with industry standards (including PCI DSS where applicable). We do not store or have access to your full card information.
Strong Customer Authentication (SCA): In accordance with EU payment regulations (PSD2), your bank may require additional verification (e.g., 3D Secure) to complete the payment.
Instant Processing: Card payments are usually confirmed instantly, allowing us to start processing your order immediately.

Bank Transfer (Invoice)

For legal entities or customers who prefer direct transfers, we offer payment via bank transfer (invoice). For EU transfers, SEPA transfers may be available depending on your bank.

Select “Bank Transfer” at checkout to receive an invoice with our bank details.
Note: Your order will be dispatched only after the funds have cleared in our bank account (usually 1–2 business days, depending on your bank). Please include your Order Number in the payment description. Any bank fees are the payer’s responsibility unless otherwise agreed in writing.

Installments / Buy Now, Pay Later (BNPL)

Where available, you may be able to pay in installments via a bank and/or third-party BNPL providers. Installment and BNPL options are offered subject to approval by the respective provider and may require identity verification and/or a credit assessment in accordance with applicable law.

How it works: If you select an installment/BNPL option at checkout, you may be redirected to the provider’s secure application flow to complete approval and sign the relevant agreement.
Key information: All essential credit terms (e.g., number of payments, total amount payable, interest/fees where applicable, and any penalties for late payment) will be presented to you by the provider before you confirm the installment/BNPL agreement.
Compliance note: STO PLUS MEDICAL LTD. EOOD acts as the merchant for the purchase of goods. The installment/BNPL service is provided by the selected bank/BNPL provider under its own terms and policies.

2. Shipping & Delivery Policy

We are pleased to offer delivery across Bulgaria. Depending on the selected courier service and product availability, delivery to certain EU destinations may also be available at checkout.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the weight/dimensions of your order, the delivery destination, and the selected courier service. You will see the final shipping price before you confirm your payment.

Processing & Dispatch

Processing Time: Orders are typically processed and prepared for dispatch within 1–3 business days after payment confirmation (or after installment/BNPL approval, where applicable).
Business Days: Our processing schedule is Monday to Friday, excluding public holidays in Bulgaria.

Delivery Timelines

Once your order is handed over to the courier, the estimated transit times are as follows:

Major cities in Bulgaria (e.g., Sofia, Plovdiv, Varna, Burgas): 1–2 business days.
Other locations in Bulgaria: 2–4 business days.
Selected EU destinations (where available): 5–10 business days.

Please note that delivery times may vary depending on your specific location, courier capacity, weather conditions, peak periods, and public holidays.

3. Order Tracking

Once your order is handed over to the courier, you will receive a shipping confirmation email (or SMS) containing your tracking number and a link to trace your shipment.

If you have not received a shipping confirmation within 4 business days of placing your order (or within 4 business days after payment/approval is completed), please contact our customer support team.

4. Delivery Issues

Unsuccessful Delivery: If the courier cannot find your address or you are not available to receive the package, they will attempt to contact you via the phone number provided. If delivery fails after repeated attempts, the package may be returned to our warehouse. Re-shipping may incur additional fees.
Damaged Packaging: Upon receiving your order, please inspect the packaging. If the box appears significantly damaged, please mention this to the courier immediately and take photos before opening it.